For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.
If your order is significantly delayed due to COVID-19, please contact us at customerservice@xusa.co.ke so we can better assist with your request.
WHAT IS YOUR RETURN POLICY?
For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover shipping fee for returns at this moment.
Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at customerservice@xusa.co.ke